Refund Policy

1. Strict No-Refund Policy All purchases of email verification credit packs, subscription tiers, and deliverability services on Vimehi are **strictly non-refundable**.

Due to the digital and instantaneous nature of our email verification infrastructure, computational server resources and verification quota allocations are provisioned and credited immediately to your account ledger upon transaction confirmation. Consequently, we do not issue refunds, returns, or credit adjustments for any reason once an order is placed.

2. Instant Provisioning & Digital Delivery Verification credits are credited in real time to your active account balance as soon as payment is confirmed by our certified payment processors (PayPal or Razorpay). Because this digital delivery is executed immediately and confers full, unrestricted access to our verification algorithms and API infrastructure, all sales are considered final and binding at the point of purchase.

3. Lifetime Validity Guarantee To ensure maximum value and flexibility for your operations, **Vimehi verification credits never expire**. You are not required to consume your purchased credits within a specific billing month or calendar cycle. Any unused credit balance remains permanently available in your account for future single verifications, batch file cleanings, or automated API requests at your convenience.

4. Try Before You Purchase (Complimentary Free Tools) We strongly encourage all prospective and existing customers to evaluate our service accuracy, validation depth, and processing performance prior to purchasing high-volume packages. Vimehi offers multiple free utilities and complimentary test allowances: - **Free Live Deliverability Tester**: Test sample addresses with direct MX & SMTP diagnostics. - **Free Email Syntax & Typo Validator**: Full RFC 5322 syntax and domain typo detection. - **Free Disposable & Burner Checker**: Detect throwaway and temporary mailboxes. - **Free Email Extractor & Permutator**: Clean and structure leads client-side. - **Complimentary Welcome Credits**: Available upon account registration.

5. Chargebacks and Payment Disputes Initiating an unwarranted payment dispute, chargeback, or claim with PayPal, Razorpay, or your card issuing bank without prior consultation with our billing team constitutes a material violation of our Terms of Service. In such events: - Your Vimehi customer account and API access will be immediately suspended. - Any remaining credit balances will be frozen. - Complete transaction logs, cryptographic order tokens, client IP telemetry, and verification audit trails will be submitted to the payment network in formal defense of the legitimate transaction.

6. Contacting Our Billing & Support Desk If you experienced an accidental duplicate transaction due to network latency, or if you encountered a technical issue during the payment checkout flow, please reach out directly to our customer support team within 48 hours of the event: - **Email:** [contact@vimehi.com](mailto:contact@vimehi.com) - **Subject:** Transaction Inquiry — Order ID Please reference your **Account ID** and payment transaction ID so that our financial operations team can investigate and assist promptly.